Associate - Sales and Support Customer Care (Japanese Speaker)

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Customer Service Consultants in this role get to:

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

• Maintains customer records by updating account information.

• Exemplary communication skills and customer-oriented approach

• Ability to present, persuade and communicate effectively

• Excellent knowledge of computer

Our most successful candidates will have:

• High school diploma or GED
• Japanese Speaking with Kanji writing skill

• Both native & non native are welcomed

• Non Native should have N1 or N2 certification

• Candidates with e commerce experience will be an advantage

• Candidates with English communication skill is welcomed but not mandatory

Work mode/day/time

• Mode: Work from Office (Level 1, Tower 6, Avenue 5, The Horizon, Bangsar South, Kuala Lumpur, Malaysia)

• Day: By rotation including weekends (5 working days, 2 days off)

• Time: 6am – 12pm operating hours shift (Will be having a few shifts in between, 40 working hours per week)