Business Analyst, Trust & Safety

Mayflower creates digital entertainment products used by millions of people worldwide. We combine technology, product thinking, and experimentation to build experiences that engage a global audience and shape the future of online entertainment.

Responsibilities

• Requirements Elicitation & Specification: Gather and validate requirements with stakeholders; translate them into clear, testable artifacts (epics/features, user stories/use cases, acceptance criteria, business rules, edge cases, etc.). Use appropriate modeling (flows, state/decision logic, process models) when it improves clarity.

• Requirements Lifecycle Management: Maintain requirements throughout delivery — manage changes, document decisions, and assumptions.

• Knowledge Base Ownership: Create and maintain a structured, searchable knowledge base for product behavior and business rules; ensure documentation is accurate, current, and consistently organized.

• Cross-functional Communication & Alignment: Serve as the primary bridge between Product and Engineering; drive alignment across Product, Design, QA, and Tech on scope, risks, dependencies, and constraints. Communicate complex logic with maximum clarity and minimal context loss.

• Quality & Validation Support: Support delivery quality by reviewing scenarios and acceptance criteria, collaborating with QA, and participating in validation of shipped features against intended requirements.

• AI-Assisted Analysis: Use AI tools (LLMs) to improve speed and quality of BA work (drafting and refining requirements, consistency checks, scenario generation, documentation maintenance), while applying rigorous verification and maintaining accountability for correctness.