Strategy & Operations Intern — Office of the General Manager, Small Business

Aircall is a unicorn AI-powered communications platform transforming how teams win with customers.

For over a decade, we’ve believed voice builds the strongest business relationships. We bring voice, SMS, WhatsApp, and 250+ integrations together on one seamless workspace—so every customer conversation drives revenue, resolves issues faster, and builds trust. Our AI Voice Agents handle routine interactions while your team leads the conversations that matter most. Used by 24,000+ businesses worldwide.

We’re 600+ people from 40+ nationalities across Paris, London, Madrid, Berlin, New York, San Francisco, Seattle, Sydney, and Mexico City. We’re ambitious, product-driven, and execution-focused—built for visible impact, fast decisions, and real growth.

Come join us!

We are looking for a talented and highly motivated Strategy & Operations intern to work directly with our General Manager, Small Business, acting as a true right hand in driving strategic initiatives and operational excellence across the business unit.

This is not a typical internship opportunity. You will step in the heart of a fast-moving, established global tech company where you’ll learn how a successful business is run end-to-end. If you're hungry for responsibility, eager to discover how high-stakes decisions are made, and excited by the idea of being the GM’s right hand in running and growing a business unit, this role offers an unparalleled experience.

You’ll get a front-row seat to leadership and you will work on the initiatives that matter most to the business—from shaping strategy to improving performance, launching new programs, and unblocking critical decisions. Your work will be visible, meaningful, and directly tied to outcomes that influence teams, customers, and the bottom line.

This internship will start from November 2026.

The internship duration will be 6 months.

Key Responsibilities:

Support the GM in defining quarterly and annual strategic priorities and OKRs

Conduct market research, competitive benchmarking, and financial modeling to inform major decisions

Build executive-ready written memos and recommendations related to hot topics

Track key KPIs, surface performance insights, and maintain business dashboards

Contribute to forecasting, workforce planning, and weekly business reviews

Lead or co-own cross-functional projects from scoping to execution (e.g., cost savings, GTM experiments, AI pilots, operational excellence initiatives)

Coordinate stakeholders, drive timelines, and ensure high-quality delivery

Prepare materials for leadership meetings and follow up on leadership action items

Act as a problem-solver to the GM on diverse business topics

Qualifications:

Currently pursuing a Master degree in Business, Engineering, Economics, Data/Analytics or similar within a top tier university, business school, engineering school or equivalent

Strong analytical abilities; comfortable with Google Sheets (SQL/BI tools are a plus)

Excellent written and verbal communication; able to distill complex ideas into clear insights, slides, or narratives

Demonstrated ability to take ownership, work independently, and thrive in a fast-paced or ambiguous environment

Strong project management instincts: structured, organized, and reliable with follow-through

Entrepreneurial mindset: proactive, resourceful, curious, and eager to take ownership and solve problems

Previous internship experience in strategy consulting, finance, strategy, or high-growth startups is a plus (but not mandatory for outstanding candidates)

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💶 Competitive salary package & benefits

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

Want to know more about candidate privacy? Find our Candidate Privacy Notice here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.