Food & Beverage Guest Relations

• Maintain a strong floor presence across Food & Beverage Restaurants and proactively engage with guests.

• Welcome and interact with guests in a warm, professional, and personalized manner.

• Recognize and follow up on VIP, repeat, and special-occasion guests.

• Proactively identify guest needs and address concerns before they become complaints.

• Ensure guests receive a consistent experience in line with Sofitel standards and the hotel's service philosophy.

• Support VIP dinners, special events, important guest occasions, and other key F&B experiences.

• Build positive relationships with regular and high-value guests.

• Proactively collect guest feedback through direct interaction and approved feedback channels.

• Record guest comments, preferences, suggestions, and complaints accurately.

• Identify recurring guest concerns and communicate them to the relevant Outlet Manager.

• Share important guest feedback during daily briefings and F&B management meetings.

• Prepare regular guest feedback reports highlighting:

Bachelor's in Tourism , or any related Field.

• ( 0-3 ) years experience working in Food & Beverage

• Fluency in English is a must.

• Additional languages are a plus.

• Passion for guest service.

• Excellent written and verbal communication, interpersonal and leadership skills.

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