Field Service Administrative

1.Administrative Support to the Manager of Service Technicians

• Prepare reports, summaries, and presentations

• Coordinate communication and information flow between departments

2.Coordination of Field Service Technicians

• Plan and optimize technicians’ schedules and assignments

• Monitor service job execution (timeliness, quality, completion)

• Support dispatching and prioritization of service requests

• Maintain regular communication with field technicians and resolve operational issues

3.Service Systems & Documentation Management

• Enter and update data in Dynamics systems

• Ensure accuracy and completeness of service documentation (service reports, protocols)

• Maintain proper documentation archiving in line with company procedures

• Generate KPI reports related to service performance

4.Customer & Internal Collaboration

• Act as the first point of contact for administrative service-related inquiries

• Coordinate service requests and track their status

• Collaborate with internal departments (Sales, Logistics, Warehouse, Finance)

• Support complaint handling and escalation processes

5.Operational & Logistics Support

• Coordinate delivery of spare parts, tools, and equipment to field technicians

• Monitor inventory levels in cooperation with the warehouse team

• Organize shipments, returns, and equipment logistics

• Assist in organizing technical training sessions for the team

6.Process Improvement & Quality Control

• Analyze operational data and identify improvement opportunities

• Support the implementation of process improvements within service operations

• Ensure compliance with company standards and procedures