IT Operations Manager (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

The department Production and Continuity Management (PCM) at Erste Digital serves as the primary escalation point for severe and major IT incidents. During standard operations, the team continuously monitors the ERSTE Group’s system landscape and proactively responds to alerts and performance indicators to ensure the highest levels of availability, reliability, and security across the entire IT environment.

In the event of a service degradation or operational interruption, they coordinate and lead the required incident-management meetings and provide timely, transparent communication on the incident status and remediation measures to stakeholders across the organization, including senior and top management.

What to do:

• You continuously monitor Erste Digital´s environment, ensuring stable, reliable and uninterrupted operation of all systems and applications.

• In the event of service disruptions and severe or major incidents, you take the lead in coordinating the rapid and structured restoration of services, acting as both the central point of contact and the escalation interface where needed.

• You provide clear, targeted and timely communication ensuring that all stakeholders, technical teams and top management receive accurate status updates throughout the incident.

• You organize and moderate the necessary incident-related meetings, bringing together temporary response teams and subject‑matter experts to drive efficient resolution and maintain alignment across all parties.

• You document all relevant actions and decisions taken during the recovery process and hand over the final documentation for further internal analysis and continuous improvement activities.

• You are willing to work in a shift-based operating model (depending on shift planning: on-site presence on weekdays between 08:00 to 23:00, on-call availability during weeknights, and occasional weekend duties throughout the year).