Head of Operation & Strategy

• Formulate business strategy with others in the executive team
• Design policies that align with overall strategy
• Implement efficient processes and standards
• Coordinate operation team and find ways to ensure customer retention
• Ensure compliance with local and international laws (e.g. data protection)
• Oversee the implementation of technology & analytics solutions throughout the organization
• Evaluate risk and lead quality assurance efforts related to our operation
• Oversee expenses and budgeting to help the organization optimize operation costs and benefits
• Mentor and motivate teams to achieve productivity and engagement

Report on operational performance and suggest improvements

• Proven experience as Head of Operations, Operations Strategy or similar leadership role
• Familiarity with all business functions including HR, finance, operation and IT
• Experience with implementing IT systems
• Strong knowledge of data analytics and reporting
• Good with numbers and financial planning
• Outstanding communication and negotiation skills
• Excellent organizational and leadership ability
• Analytical mind
• Problem-solving aptitude
• BSc/BA in Business, Computer Science or other relevant field