Customer service agents
Sutherland
About the role
Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs.
Answering customer questions and providing support
Resolving issues in a calm, professional, and friendly way
Communicating clearly and confidently over the phone
Making customers feel heard, valued, and supported
Working closely with your team to deliver great service
Fresh graduates & dropouts are welcome!
Good communication and customer service skills
A positive attitude and willingness to learn
Strong listening and problem-solving skills
Comfortable working as part of a team
Fluent English is required (B2/C1 level)
Ability to work night & overnight shifts
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