Helpdesk Support Specialist

We are seeking an energetic individual to work full-time in our Boulder office as a Helpdesk Support Specialist. This is an experienced professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities:

· Providing exceptional IT Services to TransPerfect employees

· Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)

· Responding to support requests on a daily basis

· Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users

· Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment