Front Office Manager

We are seeking a highly organized and customer-focused Front Office Manager for an hotel located in Iraq to oversee the daily operations of the front desk. The ideal candidate will ensure smooth check-in/check-out processes, excellent guest service, and effective team management.

• Manage the front office team, including training, scheduling, and performance evaluation
• Ensure exceptional guest service and handle guest inquiries or complaints promptly and professionally
• Oversee reservations, check-ins, and check-outs efficiently
• Coordinate with other departments to ensure seamless guest experiences
• Maintain accurate records and prepare daily reports on front office operations
• Implement and enforce hotel policies and procedures at the front desk
• Monitor inventory of front office supplies and equipment
• Handle billing and cash management in compliance with company standards
• Support sales and marketing initiatives through effective guest relations

• Proven experience as a Front Office Manager or similar role in hospitality
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficient in property management systems and MS Office
• Ability to handle stressful situations with professionalism and tact
• Detail-oriented with strong organizational skills
• Flexible to work various shifts, including weekends and holidays
• Hotel Experience

hr@nassimalnajafhotel.com