Food & Beverage Waiter/ess

Scope and Objectives

This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette, in line with our motto.

Key Deliverables and Responsibilities

• Ensure correct grooming standards are followed at all times

• Exceed guest satisfaction by knowing preferences and update profiles
• Maintain detailed knowledge of the restaurant menu & daily specials at all times
• To be familiar with the beverage service including glasses used and appropriates garnishes
• Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
• Anticipate and service of guests' requirements at all times
• Following up daily financial targets of area/division
• Use opening and closing checklist to ensure smooth opening and closing of the venue
• Ensure service stations are constantly cleared and re-stocked during service
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Present menus in a proactive manner
• To feel empowered and accountable within the work place
• Keep manager on duty updated of any guest feedback so they can update the Glitch Report
• Maintains the HACCP & FIFO standards as required by the regional governing body
• Follow Hotel Evacuation Policy in case of an Emergency
• Attend all necessary briefings and training sessions as instructed by the Manager
• Handle financial procedures according to guidelines set by the finance department
• Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
• Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
• All issues and negative guest feedbacks needs to be properly reported on glitch system
• Follow care program at all times, and report issues through the system to maintenance

Knowledge and Experience

• Minimum of 1 year or more of relevant experience as a waiter/waitress in a professional food and beverage environment
• Comprehensive knowledge of food and beverage service, including menu items, preparation methods, ingredients, portion sizes, and pricing
• Luxury hospitality experience is highly desirable
• Proficiency with point-of-sale (POS) systems and basic financial transaction handling
• Current Food Hygiene Certificate or equivalent HACCP certification

Competencies

• Ability to ensure that the hotel's standards, policies, and procedures within food and beverage operations are consistently applied.
• Ability to prioritise and organise work assignments, delegate responsibilities, and manage multiple tasks simultaneously.
• Ability to motivate food and beverage colleagues and maintain a cohesive, collaborative team environment.
• Ability to think clearly, analyse situations, and resolve problems whilst exercising sound judgement.
• Ability to focus and pay meticulous attention to detail in all service delivery aspects.
• Ability to suggest and upsell food and beverage venues, menu items, beverages, and wines appropriately.
• Ability to ensure security and confidentiality of guest and hotel information at all times.
• Comprehensive knowledge of bar layout, table and station numbering systems, proper table set-ups, room capacity, hours of operation, price ranges, and dress code requirements.
• Excellent interpersonal and communication skills with the ability to engage guests professionally and courteously.
• Strong problem-solving abilities and capacity to anticipate guest needs and respond proactively to service challenges.

Personal Attributes

• Exceptional personal presentation and grooming standards
• Ability to remain calm and professional under pressure during peak service periods
• Flexibility to work varied shifts, including evenings, weekends, and public holidays as required