Room Attendant

Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.

• General cleaning of the room:

• Remove all dirty linen after departure of a guest and replace with unstained, undamaged, cleaned linen

• Remove all trash and traces of personal belongings of guest on departure from room

• Replace all bathroom amenities

• Fulfill additional guests requests ( extra bed, extra amenities or loaned items)

• Provide customer service as per the standards of the Constance group.

• Liaise with Housekeeping staffs to ensure that incoming guest’s requirements are met.

• Deal with all guests’ queries and complaints swiftly and efficiently.

• Check all electrical appliances (lamps, hair dryers, telephone, mini-bar, TV, air-con, safe etc…).

• Check all other technical aspects such as door lock, black out, shower, hot-cold water, wc flush, blinds, curtains etc…

• Manage stock of pantry and trolley.

• Adhere to the dress, appearance and conduct codes established by the hotel.

• Monitor the progress of trainees to keep the training Housekeeper informed.

• Adhere to Occupational Safety and Health Act, local health and safety codes, and company safety and security policy.

• Adhere to fire alarm or any emergency statutory procedures in the event of fire.

• Maintain at all times Health and Safety practices:

• Avoid hazardous habits such as placing javel water in an ordinary mineral water bottle

• Use the correct materials and equipment (EX: sprayers)

• Promote Energy efficiency & Environment, and identify improvement to support the Green Globe Policy.

• Report anything that may be considered a Health & Safety hazard.

• Report all accidents, however minor.

• Report anything or anyone suspicious to the Duty Manager immediately.

• Signing in and out for keys (cards).

• Returning all keys after work.

• Returning worksheet to office.

Qualification:

• Middle or Secondary Education + Additional training or certificates in the relevant field is a plus.

Experience:

• A minimum of 1 year of experience in hotel industry.

• Proven experience working in a top luxury resorts is a plus.

• Experience using industrial cleaning equipment and products is a plus.

Technical skills:

• Excellent organization skills.

• Superb customer service to our guests.

• Able to resolve guest complaints and queries promptly and in a polite manner.

• Must be detailed knowledge of, and comply with, all housekeeping policies, procedures, and standards.

• Fluency in English or another language, written and verbal communication.

• Knowledge of a second language is a plus.

• Time management

WORK WITH CONSTANCE 🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.