Customer Service Consultant, Mwanza Branch

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To provide exceptional customer service by assisting clients with their banking needs in a professional, friendly, and efficient manner. To resolve general banking queries, promote banking products and services, and ensure a seamless branch experience. To capture and update customer information, promote digital banking solutions and support the branch in achieving service excellence and operational efficiency.

Type of Qualification: First Degree

Field of Study: Business Commerce or a related field

Experience Required

Client Coverage

Personal and Private Banking

1-2 years

1 years’ experience in a customer-facing role, preferably in financial services. Knowledge of banking products, systems, digital platforms and regulatory requirements.

Behavioural Competencies:

• Adopting Practical Approaches
• Documenting Facts
• Embracing Change
• Following Procedures
• Interacting with People
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Producing Output
• Showing Composure
• Team Working
• Thinking Positively

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Customer Reception and Channelling
• Customer Understanding (Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)