IT Support Technician
Inetum2
About the role
Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services
We are looking for an IT Support Technician to provide on-site end-user support and help maintain the smooth operation of IT services. The role combines troubleshooting, hardware and device management, and collaboration with technical teams to deliver effective support within a Microsoft 365 and Windows environment.
Main Responsibilities
- Provide on-site IT support for end users, helping to resolve incidents, support workplace technology, and maintain a positive user experience.
- Provide L1-L2 end-user support.
- Support Microsoft 365 and Windows environments.
- Manage hardware and end-user devices.
- Troubleshoot and resolve technical incidents.
- Deliver support through effective communication and customer service.
- Experience providing end-user IT support.
- Knowledge of Microsoft 365 and Windows environments.
- Ability to troubleshoot technical issues.
- Strong communication and customer service skills.
- On-site
- Location: Baltar, Porto
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