Reservations and Communication Centre Agent
Rhg
OtherRiyadh, saApply directly
About the role
- Respond promptly and courteously to all reservation inquiries via phone, email, and online channels.
- Process new bookings, modifications, and cancellations accurately in the reservation system.
- Ensure all information is recorded correctly, including guest details, special requests, and payment information.
- Promote hotel facilities and upsell room categories and packages to maximize revenue.
- Maintain strong product knowledge of the hotel, room types, rates, and promotions.
- Handle guest inquiries and complaints professionally, ensuring satisfaction and resolution.
- Coordinate with the Front Office, Sales, and Revenue departments to ensure smooth guest experiences.
- Follow up on tentative and group bookings, ensuring conversion and accuracy.
- Prepare daily reservation reports and assist in updating occupancy forecasts.
- Maintain confidentiality of guest information and adhere to company policies and procedures.
- Diploma or Bachelor’s degree in Hospitality, Business, or a related field.
- Previous experience in a reservations or customer service role, preferably in the hospitality industry.
- Proficiency in hotel reservation systems (e.g., Opera, Fidelio, or similar PMS).
- Excellent communication skills in English (Arabic is a plus).
- Strong organizational and multitasking abilities.
- Customer-oriented attitude with a focus on problem-solving.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Attention to detail and accuracy in data entry.
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