❗❗Full Timer Assistance Coordinator - AM/PM/ON ❗❗

Lebanon-based international medical assistance and travel insurance company, operating since 2001.

🔹 Key Responsibilities:

• Handle incoming calls and emails professionally

• Assist clients with support and coordination

• Manage case files and documentation

• Communicate with providers and beneficiaries

• Apply coverage decisions and reimbursement procedures

• Send Guarantees of Payment

• Ensure system and quality compliance

• Collaborate with the team and other departments

🔹 Ideal Candidate Should Have:

• Strong communication and interpersonal skills

• Customer service focus with attention to detail

• Ability to multitask and stay calm under pressure

• Team player and problem solver

• Basic knowledge of medical/insurance terms is a plus

• Willingness to work flexible shifts - at least 2 shifts out of 3 (AM, PM & ON)

📍 Location: Dbayeh

🕒 Shifts:

• AM: 7:00 AM - 3:00 PM

• PM: 3:00 PM – 11:00 PM

• ON: 11:00 PM - 7:00 AM

💼 Job Type: Full-Timer (170 Hrs/month) + Benefits