IT Service Specialist - Foundation Support

About us:

Passion for food. Hunger for tech. We make METRO digital.

Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.

You are driving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us!

How you will make an impact?

Working with and on behalf of our Metro countries, will give you the opportunity to deep dive into their business and be able to translate business priorities into technical support, ensuring consistency, compliance and reliability for the Metro business.

Your Responsibilities:

• Supporting the METRO Group corporate applications addressing core business needs like Sales, Logistics, Finances & Accounting;
• Monitoring & reporting of data flows, in real time, between existing productive systems, meeting specific deadlines;
• Diagnosing and troubleshooting issues on live production environments;
• Analyzing and solving the incidents sent by the First Level Support;
• Assessing, troubleshooting and escalating user problems to specialized teams when necessary.

Required key competencies and qualifications:

• Knowledge of SQL language: performing queries, ability to understand basic SQL code;
• Prior experience working with SAP solutions;
• Analytical thinking and problem solving skills;
• Proactive, result oriented team-player with the ability to work independently also;
• Ability to respect deadlines and prioritize a busy workload;
• Good verbal, written and inter-personal communication skills;
• Able to define problems and identify solutions;
• Very good fluency in English (written and verbal).

What we offer at METRO.digital?

• Hybrid and agile work: thrive in a flexible, multicultural environment.

At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.

• People development: when you grow so do we!

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.

• Support with individual solutions: we are people-caring!

We offer support whenever you need it - at every stage of your professional journey.

Want to know more about all our benefits? Discover more here.

Let´s connect soon. Apply for the role now!

Position grade within our career framework: IT Consultant Md4, Md5, Md6, Md7.