Maître d'Hôtel (H/F/X)

We are looking for a full-time “waiter” to join the team at the Mövenpick Brussels Airport Zaventem hotel. Do you enjoy welcoming guests and helping them enjoy a wonderful F&B experience? Then this job is perfect for you!

• Greet and assist guests upon arrival, ensuring a warm and professional welcome.

• Assign tables and follow up on reservations and special guest requests.

• Coordinate and supervise restaurant service during breakfast, lunch, dinner, and events.

• Assigning tasks to the dining room staff and preparing the daily work schedule.

• Ensuring accurate, efficient, and attentive service in accordance with the hotel’s standards.

• Briefing and coaching waitstaff and other employees.

• Ensuring proper mise-en-place and overseeing the dining room, tables, buffet, and service.

• Collaborating with the kitchen and other F&B departments to ensure smooth service.

• Monitoring the quality of food, beverages, and service, and communicating with the kitchen as needed.

• Handling guest questions, comments, and complaints in a customer-focused and professional manner.

• Identify commercial opportunities, such as suggestions for dishes, wines, and other hotel services.

• Ensure hygiene, food safety, order, and cleanliness in accordance with applicable procedures.

• Check supplies, tableware, glassware, cutlery, and other essentials.

• Monitor inventory and report shortages or damage.

• Mentor and train new employees and interns.

• Place necessary orders.

• Serve as the point of contact for guests during service and act as a representative of the hotel.

• Oversee VIP guests, groups, business dinners, parties, and other special occasions.

Your experience and skills include:

Ability to analyze customer needs and maintain a professional demeanor in all circumstances

Strong interpersonal communication skills and the ability to manage conflicts

Ability to work in a dynamic and challenging environment

Ability to work as part of a team

Permanent contract with a mix of evening and weekend shifts.

A fun and dynamic work environment.

A great and motivated team.

A pleasant work atmosphere and fair pay.